PRIVACY POLICY
Solace Theory is committed to respecting your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your information when you visit or make a purchase from solace theory.com (the “Website”).
By accessing or using our Website, you agree to the collection and use of information in accordance with this policy.
1. What personal information we collect
We may collect personal information that you provide to us directly, including:
Your name, email address, phone number
Billing and shipping address
Order details and purchase history
Payment information (processed securely through third-party providers)
Any messages you send through our contact forms or customer support
We also collect certain information automatically when you interact with the Website, such as:
Device and browser data
IP address
Pages visited and actions taken
Cookies and similar technologies
2. How we collect personal information
We collect personal information:
When you place an order or create an account
When you subscribe to our newsletter
When you contact us by email or online form
Automatically through cookies and analytics as you use the Website
We only collect information that is necessary to provide services, improve our Website, and communicate with you.
3. How we use your information
We use your personal information for the following purposes:
To process and fulfill orders
To communicate about your order, account or enquiries
To personalise and improve your experience
To send marketing communications you opt in to receive
To manage promotions, offers and updates
To analyse usage trends and improve our Website
We will not sell or rent your personal information to third parties.
4. Cookies and similar technologies
Our Website uses cookies and similar technologies to provide functionality and improve your experience. These may include:
Essential cookies to support shopping cart and checkout
Performance cookies to analyse traffic and usage
Cookies used by third-party partners (analytics or advertising)
You can manage or disable cookies through your browser settings, but doing so may affect how the Website functions.
5. Disclosure of personal information
We may disclose personal information to:
Shopify (our ecommerce platform)
Payment processors (including Afterpay or card providers)
Delivery and logistics partners
Email and marketing service providers
Analytics and optimisation partners
These service providers only receive information necessary to perform their services on our behalf.
6. International disclosure
Personal information may be stored or processed by third-party service providers located outside Australia, including in countries where Shopify or other services host data.
By using our Website, you consent to the transfer of your information to international locations in accordance with this policy.
7. Security of your information
We take reasonable measures to protect your personal information against unauthorised access, loss, misuse or alteration.
However, no system of data transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
8. Access and correction
You can request access to the personal information we hold about you, and ask us to correct any inaccuracies.
To make such a request, please contact us using the details below.
9. Complaints
If you have concerns about how your personal information has been handled, please contact us. We will address your concerns promptly.
You also have the right to complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.
10. Changes to this policy
We may update this Privacy Policy at any time.
When we make changes, we will revise the “Last updated” date at the top of this page. Continued use of the Website after those changes constitutes acceptance of the updated policy.
11. Contact us
If you have any questions, requests for access, or privacy-related concerns, you can contact us at:
Email: info@solacetheory.com
