Your privacy matters to us.

This page explains what information we collect, why we collect it, and how it is used.

We believe transparency should extend beyond the garments we make. Any information shared with Solace Theory is treated with care and respect.

INFORMATION WE COLLECT

When you interact with Solace Theory, we may collect information including:

  • Your name. 
  • Email address.
  • Shipping and billing address.
  • Phone number.
  • Order history.
  • Payment information.
  • Website usage data. 

Payment information is processed securely through trusted third-party payment providers. Solace Theory does not store your full payment details. 

WHY WE COLLECT INFORMATION

We collect information to:

  • Process and fulfil orders.
  • Provide customer support.
  • Communicate regarding purchases and enquiries.
  • Improve our website and customer experience.
  • Send marketing communications where you have chosen to receive them. 

We only collect information that is reasonably necessary to provide our products and services.

MARKETING COMMUNICATIONS

If you subscribe to our mailing list, we may occasionally send updates regarding new releases, journal entries, collection launches and other brand news.

You may unsubscribe at any time using the unsubscribe link contained within our emails.

COOKIES

Like most websites, Solace Theory uses cookies and similar technologies to improve website functionality and better understand how visitors interact with our website.

These technologies help us improve performance, understand customer behaviour and provide a more considered online experience.

Most web browsers allow you to manage or disable cookies through your browser settings. Sharing Information We do not sell your personal information.

Information may be shared with trusted third-party service providers where necessary to operate our business, including:

  • Payment processors.
  • Shipping providers.
  • Email marketing platforms.
  • Website and analytics providers.

These providers only receive information necessary to perform their services. Data Security We take reasonable steps to protect the personal information we collect.